Returns, Cancellations, and Exchanges

Cancellations

Stock items that have not shipped can be Cancelled at any time for a full refund. Special order items, Clearance items, and Used items and any item such as tables, fitness equipment, curtains, or any item that is manufactured after the order is place, are subject to a cancellation fee of 4%, if cancelled before the product ships from the manufacture. If the special order item has shipped from the manufacture, the customer will also be responsible for the freight and restocking fee. If an non-member orders a product that is restricted by the FDA and requires a physician's order, the non-member customer must provide a valid physician's order (Rx or prescription) within thirty (30) days otherwise the Order will be cancelled and the party placing the order agrees to pay a 6% processing fee.

Returns and Exchanges

Team Medical Group, Inc, guarantees satisfaction with every product we sell. If an item does not meet your expectation, please follow these procedures within 30 days from the date of shipment to insure a prompt replacement, refund, or credit. You must receive a Return Authorization Number (RA#) from Team Medical Group prior to sending back your return. To receive a RA# call us or email us at [email protected].

New and Un-opened Returns within 30 days

We will gladly accept new products, returned in original packaging and in a resellable condition, within 30 days from the date of shipment. Customer is responsible for return shipping costs. Items returned after 30 days will may incur an additional Restocking Fee. Items over 90 days may not be returned. Items shipped directly from our manufacturer must be returned within 30 days and may incur additional charges or be subject to additional requirements/policies.

Defective/Damaged Products

Although we carry high quality products, we recognize that occasionally a defective or damaged unit may be received. PLEASE NOTE ANY DAMAGE ON THE DELIVERY TICKET, OR BILL OF LADING. If the Product being delivered requires the use of a Freight Carrier, Any Damage Must be noted on the Bill of Lading BOD, if the product is signed for in good condition on the Bill of Lading (delivery ticket) we will not be able to file a claim on your behalf. Inspect all items upon receipt.  Call us immediately for any damages or returns and Retain packing slip and All packing materials. We will gladly replace or repair the item at no additional cost to you, UNLESS the product is shipped with a Freight Carrier. If the product is shipped with a Freight Carrier and the damage was noted on the Bill of Lading, we will gladly repair or replace the product. The decision to repair or replace rest solely with Team Medical Group. If the product is to be returned within 30 days of the date of receipt, please contact us to retain a Return Authorization Number. All products to be returned must be in the original package and in a sellable condition and all Return shipping charges will be at the Customers expense.  Please call customer service, or email us at [email protected] for assistance.

Non-Returnable Items

For obvious reasons, we cannot accept returns on opened products that cannot be returned to their original box in a sellable condition.  Special orders and custom built tables and equipment are non-returnable. Any damage to Special orders and custom built tables that occur during shipping, and properly noted on the Bill of Lading will be Repaired or Replaced at the discretion of Team Medical Group. Team Medical Group is not responsible for any damage caused by the customer when unboxing or moving product. 

How to Return Non-Defective Products

All returns MUST have a Return Authorization Number (RA#) printed on the outside of the shipping box. If we don't see an RA#, the box will be returned to you at your expense. Please follow these steps to insure a prompt replacement, refund, or credit:

1. Call or fax your request or send us an email at [email protected]. You will receive an RA# by one of our customer service representatives. Email request will be processed within 24 hours.  YOU MUST RECEIVE a RA# before sending back a product.
2. Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.
3. Using a good carton, return package via insured US Mail, UPS or FEDEX.
4. Send returns to:
   Team Medical Group, Inc.
   Returns Department
   7000 Bryan Dairy Road #A5 Largo, FL 33777
5. Keep a record of shipment until you have received credit or replacement merchandise